Airport Concierge

J-Wave is pleased to offer professional meet and greet assistance through Honolulu International Airport (HNL).  Complete curb-to-gate, gate-to-curb and gate-to-gate connection services are available as well as access to the United Red Carpet Club.

This service is ideal for busy executives, travelling families, unaccompanied minors and seniors.  Let our experienced staff expedite their passage through HNL to ensure that it is as smooth and uneventful as possible. Complete peace of mind!


  • Gate greeting.  Because all of our reps have sterile area access, we will meet you at your gate upon arrival and escort you to baggage claim and your vehicle. *This does not apply to foreign arrivals that require passage through US Customs.
  • Check-in assistance.  We will meet you curbside and assist  with check-in, seat changes, upgrades, re-booking, group arrangements, special needs, and any other requests where possible.
  • Expedited escort through security.  We will escort you to the front of the security line and assist in your passage through security screening expeditiously.  All of our reps have Sterile Area ID’s issued by the Honolulu International Airport, which permit our personnel to access the sterile area and remain with you through security and to your gate.
  • Assistance until departure.  Once escorted to your departure gate, our airport reps will continue to assist you until you board.
  • Gate greeting.  We will meet you at your gate upon arrival and escort you to throughout HNL to your connecting flight’s gate.  This is typically done without ever leaving the secure side of the terminal so you don’t have to pass through security again.  Our knowledgeable reps can assist you in finding a meal, shopping, or rest area.*Flights arriving through US Customs must be met outside the Customs exit and passengers will be assisted to their connecting flight.
  • Assistance until departure.  Once escorted to your departure gate, our airport reps will continue to assist you until you board.
Additional Services
  • Airline Club/Lounge Access.  J-Wave is proud to offer access to the United Red Carpet Club for an additional fee for up to two travelers.  Advance notice is required at the time of booking.
  • Lei Greeting.  Fresh Hawaiian flower lei are available daily for only $15 per lei.  Premium lei are available.  Call for pricing.


Use the form to the right to request a rep from J-Wave to assist you through Honolulu International Airport (HNL).  Book your ground transportation with J-Wave to receive a 10% discount on your vehicle.